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How do I cancel my AI assistant add-on?
How do I cancel my AI assistant add-on?
Carla Nastari avatar
Written by Carla Nastari
Updated over a year ago

We are sad to hear that you're cancelling the AI Assistant. We would love to know why. Any feedback would be greatly appreciated! Please share it with us on chat.

Here are the step by step instructions to cancel your AI subscription:

Click on the icon on the bottom left of the menu to access "Subscriptions"

Scroll down to AI Assistant and select "Cancel subscription"

Please note that the service will continue to be available until the end of your current billing cycle if the free trial has ended.

Once you hit cancel my subscription in orange, you will be notified by a banner that your subscription ended.

In case you missed it and would like to reinstate the service, on the same spot you will be able to resume the subscription.

IMPORTANT NOTE: If you are a Platinum solo with a trial and it's cancelling, the AI will be valid until the trial is over To reinstate you will have to restart your platinum service subscription. The trial won't work anymore.

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